FAQs

Getting Started

  • Sessions are held remotely via Zoom or Teams — you choose. If you're in the Seattle area, we can occasionally meet in person.

    There’s no set agenda. Each session focuses on what matters most to you. Most clients bring two or three challenges, whether current or lingering, and we tackle them together. I’ll offer my perspective based on decades of experience, and we’ll identify two or so practical actions you can take right away. You decide what fits best.

  • Every leader’s context is different, but common topics include team performance, cross-functional conflict, executive pressure, unclear direction, navigating organizational politics, or just needing to talk something through with someone who’s done the job before.

  • Yes. If you’re unsure, let’s talk first. No sales pitch — just 30 minutes to see if this is what you need. Just go here.

Scheduling & Format

  • Prepaid sessions are scheduled ad hoc. You get a Calendly link and book at your convenience — weekly, monthly, or around key events. Totally up to you.

    Subscribed sessions follow a regular rhythm. In your first session, we’ll set a recurring cadence (e.g., every two weeks).

  • You’ll receive a Calendly link after purchase. Sessions are available seven days a week—early mornings to early evenings Pacific Time. You can book up to three months out, and even request custom times by texting me directly.

  • Not at all. Many people start with just one session. If it’s helpful, they book more. If you want consistency or long-term development, we can set a rhythm that fits your calendar.

  • Yes. I’ve worked with clients in Europe, Asia, Australia, and beyond. We’ll find a time zone that works for both of us. My Calendly has wide availability, and I can accommodate special timing if needed.

Pricing & Payment

  • Just visit the purchase page. You can pay with a credit card or Apple Pay. Once you get confirmation, your session credits are available for scheduling right away.

    You’ll also receive a link to my engagement letter, which outlines expectations, terms, and how I work. It’s clear, straightforward, and written in plain language.

  • Pricing is always transparent. You’ll find current rates listed on the booking page. I offer substantial discounts for multiple sessions and subscriptions.

  • Yes.

    • Buy more than two sessions and get a significant discount — automatically applied at checkout.

    • You’ll also get a discount code for the same rate on future sessions — even one at a time.

    • Best pricing: subscribe for ongoing sessions.

    • For team or volume purchases (10+ sessions), contact me directly — we’ll make it work.

  • Yes — many clients have sessions paid for by their company, usually through leadership development budgets.

    • Some expense it directly

    • Others have me bill the company

    I can provide:

    • A proposal for your HR or manager

    • Invoice options (ACH, wire, check)

    For details, just ask in your first call.

  • Yes. Many clients use these sessions as part of a formal or informal development plan. I’m happy to provide brief summaries or proposals for internal use — just ask.

  • Absolutely. You can share this one-pager to help you win support for working with me.

    I’ve also spoken to potential client’s managers to help convince them. I’m here to help.

Working Together

  • Yes. Usually within an hour of your session, I’ll send a detailed follow-up email. It includes:

    • Key takeaways

    • Action items

    • Topics to revisit

    • Any post-session thoughts

    Many clients say this email is one of the most valuable parts of the session.

  • If you're an active client, you’ll have my email and cell number. Text, call, or email anytime.

    Quick check-ins are welcome — clarifying a point, celebrating a win, or sharing an update. If it’s a deeper issue, we’ll save it for your next session.

  • Yes, I often work with multiple leaders inside the same company — typically at the director or VP level. Each engagement is confidential and treated individually, even if sponsored by the same organization.

  • I work with operational leaders — typically directors, VPs, and experienced functional heads — who have strong domain expertise but are now facing broader, more strategic leadership challenges. They’ve been promoted for doing great work, but the work has changed.

  • I’m not a coach in the traditional sense. I don’t ask a hundred questions hoping you find the answer. I give direct advice, grounded in experience. I’ve held these roles myself and help you see the patterns, pressure, and politics clearly. You can then choose to act as suits you and your situation best.

  • No. There are do many firms that purport to certify coaches. Some even require exclusive agreements.

    I prefer to rely on my nearly 50 years of executive experience and my long list of satisfied clients.

Policies & Trust

  • Since you implement the guidance, outcomes depend on your context and follow-through. I’ll always give you my best thinking — but I can’t guarantee specific results.

  • If you’re unhappy with any session, let me know right away. I’ll do my best to make it right. If you’re still unsatisfied, I’ll refund any unused sessions — no hassle.

  • Absolutely. Everything we discuss is confidential, whether you're an individual contributor, senior leader, or working through sensitive internal issues. I don’t share names, companies, or content from our sessions with anyone — ever.

    If your company is paying for sessions, the only thing I share with them is an invoice — never the content of what we’ve discussed.

  • Yes. After you purchase a session, you’ll receive a link to my engagement letter outlining how I work, expectations, and terms. It’s written in plain language — no legalese — and designed to be clear and fair.

Still have more questions?

Book a free session and we'll answer them all.