► How do the sessions work?

Sessions are remote, through Zoom or Teams (you choose). If you’re in the Seattle area, we could do an in-person session on occasion.

There is no fixed agenda, no cookbook session. We work on the issues that are top of mind for you. Most clients come with two or three topics and we work together to come up with solutions. Sometimes it’s issues from the past, others it all new topics. You set the agenda.

I focus on providing direct and explicit guidance. I’ll give you my perspective from my decades of experience. Then together we’ll come up with the two or so things to do immediately. You use what you feel works best for you.

► Is there follow-up from the session?

After each session, I send a detailed email with notes from the session. Topics we discussed, items to focus on for the future, things to discuss the next time, thoughts I had after we talked. Usually that email comes within an hour of your session.

Many clients feel the follow-up email is one of the best outcomes of the session.

► How about issues outside of sessions?

I very much want to be there for you — to help you whenever I can. All active clients get my email and cell number, you can text or email any time. Even call if you must 😂

If you have a short question, such as a need for clarification on something we discussed, or want to celebrate a win, please feel free to reach out. I will help as best I can in short form. If it’s longer, we’ll address it in your next session.

► How often are the sessions?

Prepaid sessions: are ad hoc, you get a link to scheduling tool (Calendly) and you schedule when you want them. Scheduling of sessions is entirely up to you. If you want them every other Thursday, great. If you want them around special events, that’s great too. You choose.

Subscribed sessions: if you purchase “every N weeks” you schedule the first session using the Calendly link, and in the first meeting we’ll convert that into a recurring meeting.

► How are sessions scheduled?

You handle it, with a Calendly link you get after you place your order. You pick a time that works for you.

Sessions are available seven days a week, some days as early as 7am and as late as 6pm Pacific. You can schedule as soon as tomorrow, and as far out as three months. We can even arrange times outside that window, just let me know. You’ll have my cell to text in a crisis.

► How do I buy sessions?

It’s easy to do right here on my web site. Just go here. You can pay with a credit card or Apple Pay. Once you’ve received your confirmation, you have sessions “in the bank” and can schedule them at your convenience (see above).

► Can I get a volume discount?

For prepaid sessions, absolutely. If you purchase more than two sessions, you get a large discount. Just add them to your cart and the discount will be automatically applied at checkout.

Better still, you get that same price going forward. With your order, you’ll get a discount code that means all future sessions, even if you buy them one at a time, are at that same price.

But the best deals come from subscribing. If you subscribe to have repeating sessions, you get the best discounts I have to offer. I encourage that as it keeps both of us on track.

Finally if you or your team would like to purchase sessions in bulk, more than 10 at a time, let me know. We can work something out.

► How do I get my company to pay?

Two-thirds of my clients have their company pay for their sessions. Usually through the company’s leadership development funds. Half of those charge it to their card and expense it, the other half have me bill right through the company.

I can prepare a proposal for you to take to your management or HR, and can provide invoices ready to pay by ACH or Swift wire transfers, even check.

For more on how getting your company to pay, check out this page.

► Do you guarantee results?

Because you implement everything we discuss, I have no control over how it’s executed. I can do my best to help and advise, but I can’t guarantee any specific result.

► Is there a money-back guarantee?

If you are ever unsatisfied, please let me know immediately. I’ll try to do better to meet your needs. If you are still unhappy, I’ll promptly refund any unused sessions.